Ricardo Martins Ramos

Ricardo Martins Ramos has a diverse work experience. Ricardo started their career as a Jovem Aprendiz Financeiro at Grupo Bravante, where they gained experience in administrative routines in the areas of Accounts Payable and Fiscal Cell. Ricardo'sresponsibilities included creating and managing spreadsheets in Excel, controlling and issuing invoices through SAP, organizing files, and communicating with clients and suppliers. After that, Ricardo joined Grupo Fleury, first as an Operador de Atendimento and later as an Operador de Teleatendimento. In these roles, they focused on B2C customer service and relationship management. Ricardo'stasks included reception, triage, assistance, and communication with customers, opening service records, scheduling and authorizing exams, closing cash register, resolving conflicts, analyzing personal and colleagues' performance, and handling laboratory activities. Currently, Ricardo is working at Feegow as a Customer Success Assistant, specializing in B2B relationship management. Ricardo'sresponsibilities involve providing technical support to customers through various communication channels, handling and treating tickets, contributing to customer-centric culture programs, and monitoring and collaborating in diverse actions to improve CX metrics like NPS and CSAT.

Ricardo Martins Ramos obtained a Bachelor's degree in International Relations from the Universidade Federal Fluminense, completing their studies from 2019 to 2022. In 2023, they pursued a post-graduate specialization in Business Management at COPPEAD UFRJ. During the same year, they also obtained several certifications, including Supply Chain and Logistics from Alumni COPPEAD, Financial Management from Alumni COPPEAD, Branding from Alumni COPPEAD, Design Thinking: Customer Experience from LinkedIn, Strategy and Digital Transformation from Alumni COPPEAD, Agile Management Fundamentals from LinkedIn, Lean Six Sigma Fundamentals from LinkedIn, and Mergers and Acquisitions Fundamentals from LinkedIn. In 2024, Ricardo enrolled in the Saint Paul Business School to pursue a Master of Business Administration (MBA) with a focus on Market Intelligence and Marketing. Additionally, they completed the courses Introduction to Customer Experience and Introduction to Customer Success from CS Academy, and Customer Experience Management from FIAP (year and month of completion not provided).