Ionela-Marinela Sasu

Ionela-Marinela Sasu is an experienced IT professional currently serving as the IT Support Team Leader at Feel IT Services since September 2023. Previously, Sasu held the position of Incident Manager with French at Accenture, where responsibilities included acting as a technical escalation point, managing major incidents, and overseeing the incident management process. Prior experience as a Technical Support Analyst at SCC involved communication with clients, administration of accounts, and training new team members. Sasu began a career in customer support as a Customer Support Agent at Capgemini. Educational accomplishments include a Master's degree in Translation and Terminology and a Bachelor's degree in Translation and Interpreting from Universitatea „Alexandru Ioan Cuza” din Iași.