Heidi Nurminen

Heidi Nurminen has a diverse work experience in various roles related to customer experience and business development. Heidi currently holds the position of Director, Customer Experience, Marketing at Fennia, where they are responsible for developing customer experience and management models with their team. Prior to this, they served as the Chief Experience Officer at Matkahuolto, where they had overall responsibility for customer experience development across the company. Heidi also worked as a Customer Insight Manager at Tallink Silja Oy and as a Business Development Manager at TeliaSonera. Overall, Heidi Nurminen has been actively involved in the field of customer experience since 2012.

Heidi Nurminen obtained their Master of Science (Econ.) degree in National Economics and Finance from Helsingin kauppakorkeakoulu, where they studied from 1995 to 2001.