Jutta Töytäri

Jutta Töytäri is a seasoned professional in customer experience management with a robust background in the insurance industry. Currently serving as Customer Experience Manager at Fennia since August 2023, Jutta previously excelled at Keskinäinen Vakuutusyhtiö Turva from October 2016 to July 2023 as a Development Specialist, where skills in analyzing CX data and participating in CX development projects contributed to achieving an EPSI-winning customer experience. Jutta's roles have also included Insurance Specialist, offering product consultation and training to sales teams, and Insurance Advisor, focusing on customer service and B2C sales. Additionally, Jutta has experience in corporate relations from a position at Boomi ry and has held customer service roles at Suomen Lähikauppa Oy and Osuuskauppa Hämeenmaa. Jutta holds a Master’s degree in Business/Managerial Economics from Tampere University, complemented by studies at Lapland University of Applied Sciences and Athens University of Economics and Business.