Natalie Murphy

Customer Success Manager, Enterprise at FEV Tutor

Natalie Murphy, M.Ed. has a diverse work experience that includes roles such as Academic Success Coach at FEV Tutor since 2022. Prior to that, they worked at McHenry Community High School District 156 for many years in various roles. Natalie served as the Co-Chair and Co-Founder of the AP Mentor/Tutor Program from 2020 to 2021, where they established a tutoring program for AP students, implemented training sessions, and improved student performance on standardized exams. Natalie also held the position of Co-Chair and Co-Founder of the AP Boot Camp from 2015 to 2021, where they organized a back-to-school onboarding program for new AP students and delivered training presentations. Additionally, Natalie worked as a Social Science High School Teacher from 2009 to 2021, where they increased student achievement, utilized digital tools for virtual instruction, and maintained effective communication with students and stakeholders. Furthermore, they served as the Head Varsity Competitive Dance Coach from 2010 to 2019, managing the team's budget, improving program success through goal-setting and individualized training, and maintaining strong relationships with athletes and coaches.

Natalie Murphy, M.Ed., completed their Bachelor of Arts degree in History with a minor in Sociology at the University of Iowa from 2003 to 2007. Natalie then pursued a Master of Education - M.Ed. in Teaching and Learning at DePaul University from 2007 to 2009. Natalie also participated in a program at Temple University Rome in 2006, although information regarding a specific degree or field of study is not available. Additionally, they obtained a Professional Educator's License from the Illinois State Board of Education in April 2009.

In terms of additional certifications, Natalie has recently acquired several courses from LinkedIn including "Business Fundamentals for Customer Success Managers," "Creating Positive Conversations with Challenging Customers," "Onboarding and Adoption Best Practices for Customer Success Management," and "Customer Success Management Fundamentals" in March and April 2022. Moreover, they completed the "Salesforce Essential Training" program during the same period.

Links

Timeline

  • Customer Success Manager, Enterprise

    January 1, 2024 - present

  • Academic Success Coach

    June, 2022