Russell Duke

Russell Duke is an experienced technology professional with a diverse background in service management and software development. Currently, at FICO since June 2014, Russell holds the position of Service Now Developer and Process Designer, where responsibilities include building solutions in Service Now for outage management, client notifications, and automated event management. Previously, Russell served as a Technical Project and Problem Manager, focusing on improving ITIL processes during the migration to ServiceNow. Prior roles include Director at RJD IT Consulting Limited, Service Management Production Lead at Barclays, Development Team Manager at Barclays Investment Bank, and Senior Consultant at Bond Technologies/Northpoint Solutions, where Russell worked on prominent projects for clients like Deutsche Bank and Merrill Lynch. Earlier in the career, Russell gained experience as a Senior Programmer and Systems Manager in the oil and gas industry and as a Senior Seismologist, leading teams in data analysis for resource discovery.