Makgotso Mthembu

Makgotso Mthembu is an experienced professional with a diverse background in project management, customer relations, and administration. Currently serving as a Call Center Manager and Acting Monitoring Centre Manager at Fidelity ADT since November 2018, Mthembu oversees the development and performance of monitoring center activities to optimize efficiency and profitability. Previous roles include Customer Relations/Retention Supervisor and Billing Clerk at Soarsoft International, where project management and stakeholder communication were key responsibilities. Mthembu's career also includes positions as Technical Project Coordinator at ADT, Office Administrator at UpSkills Consulting, Marketing Manager at BI INSIGHT South Africa, and Project Manager at Rhixiongi. Educational qualifications encompass diplomas in Project Management, Marketing, Public Relations, and Public Management from various institutions.