Chris Eche is a System Support Engineer at Fidelity Bank PLC, specializing in IT support with a strong focus on implementing Machine Learning technologies to enhance ticketing systems and IT asset management, resulting in significant improvements in response times and cost savings. Previously, Chris worked as an IT Regional Support Engineer at United Bank for Africa, where notable achievements included achieving high first call resolution rates and efficiently managing a large volume of support tickets. Educationally, Chris holds a Bachelor of Engineering degree in Electronic and Computer Engineering from Nnamdi Azikiwe University, complemented by experience as an Undergraduate Research Assistant and an intern at the National Center for Remote Sensing, focusing on innovative technology solutions.
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