Dawn Brooks

Dawn Brooks is an accomplished professional with extensive experience in product ownership and customer communication management. Currently serving as Chief Product Owner (Associate Director) in Communication Capabilities at Fidelity International since December 2021, Dawn focuses on delivering superior products and solutions by prioritizing customer needs. Previous roles include Customer Communications Services Manager at Yorkshire Building Society and Digital and Marketing Product Owner at Hastings Direct, where Dawn successfully managed customer journeys and implemented strategic communication initiatives. Additionally, experience as an Operations Manager in Customer Retention and as an HR Business Partner further underscores a well-rounded skill set in leadership and project management. Dawn is an alumnus of the University of Brighton.