Jo Palmer

Jo Palmer is an experienced analytics professional with a robust background in product insights and customer analytics across various financial institutions. Currently serving as the Product Analytics & Insights Manager at Fidelity Life Assurance Company Limited since March 2022, Jo previously held the same title at Westpac New Zealand Limited from September 2016 to March 2022, focusing on insurance retention and product strategy. Prior roles include Sales & Service Analytics Manager at ANZ, Customer Insights Manager at ANZ, and Customer Management Business Analyst at the National Bank of NZ. Jo's career began at Shell, where a diverse range of roles spanned from industrial chemistry to strategic planning. Throughout this career, Jo has consistently delivered analytical solutions and insights to inform strategic decision-making and enhance product performance.