Sales and Service Management

The Sales and Service Management team at Fidelity Life Assurance is responsible for driving sales growth and enhancing customer service across all channels. Led by the Chief Sales & Service Officer, the team develops strategies to empower sales representatives and improve client relations, while the Head of Corporate Affairs ensures alignment with regulatory requirements and brand messaging. Additionally, the Head of Channel Enablement focuses on equipping various sales teams with the tools and resources necessary to effectively engage and support clients, ultimately contributing to the company's mission of protecting New Zealanders' way of life.