Nicholas Joseph is an experienced professional with a robust background in operations and management across various industries. Currently serving as a Resolution Analyst Manager at Fidelity National Home Warranty since June 2020, Nicholas previously held the position of Operations Manager at Portfolio Recovery Associates, LLC, where responsibilities included establishing a new facility and developing site-wide KPI metrics. Prior to that role, Nicholas worked as a Team Lead Supervisor at TELUS International, managing a team for the American Express Platinum Travel & Leisure campaign and receiving recognition for outstanding performance. Nicholas also has experience as an Account Manager at InCorp Services, Inc., providing customer support and leading care and retention efforts. Nicholas served in the US Army as a Staff Sergeant in the 2nd Ranger Battalion, completing two tours in Afghanistan during Operation Enduring Freedom. Educational qualifications include a Bachelor's degree in Game Art and Design from The Art Institute, and an Associate of Science in Computer/Information Technology Administration and Management from Dixie State University.
Org chart
Sign up to view 0 direct reports
Get started
