Shelby Mok

Shelby Mok is an experienced IT professional currently working as an IT Support Specialist at Fidelity Investments since February 2024. Previously, Shelby held various IT support roles, including Trading Floor IT Support at DBS Bank, where responsibilities included installation and configuration of hardware and software, as well as user support. Before that, Shelby worked as an IT Support Specialist at Julius Baer, providing technical assistance for both general and banking software. At Morgan Stanley, positions included Business Unit Support Specialist and Deskside Engineer, delivering 2nd level support to over 1,000 end users in the Hong Kong office. Shelby began a career in IT as a Help Desk Officer at Espon HK, focusing on technical support and hardware installation. Educational qualifications include a Bachelor of Science (Honors) in Computing & Networking, Information Technology, from Hong Kong Metropolitan University, expected to be completed in 2024.