William Metzler is a strategic business and technology leader with over 23 years of experience driving innovation and customer solutions. They served as a Director at American Express from 1997 to 2007, where they significantly improved training material and reduced operational expenses. At Fidelity Investments, Metzler held several vice president roles from 2007 to the present, focusing on product ownership, client relationship management, and program integration. They are currently a VP leading the “Nexus Contact Center Transformation,” where they develop enterprise-wide strategies to enhance operational efficiency. Metzler holds a Bachelor of Science in Business from the University of Phoenix and multiple MBA degrees from UNC Kenan-Flagler Business School.
This person is not in the org chart
This person is not in any teams
This person is not in any offices