Susan Lloyd

Susan Lloyd, MBA, PhD, currently serves as the Audience Insights & Market Research Manager at the Field Museum since September 2024. Prior roles include Manager of Market & Competitor Intelligence and Manager of Customer Engagement & Insights at Lawson Products, as well as Manager of VOC at Rad Power Bikes. Susan has also held managerial positions at Santanna Energy Services, Navistar Inc, Boise Paper, and Boise Cascade, specializing in customer engagement, market intelligence, and research. With advanced degrees from the University of Illinois Urbana-Champaign and the University of Connecticut, Susan possesses extensive expertise in leveraging customer insights to drive organizational strategies and enhance customer experiences.