Michelle Ross

Michelle Ross currently serves as the Manager of Customer Success Management for Strategic Accounts at FieldRoutes, a ServiceTitan company, since November 2021, where responsibilities include managing large domestic and international customers and overseeing the Software Development Life Cycle for multiple major brands and franchises. Prior to this role, Michelle held the position of Senior Project Manager at Rollins, Inc. from April 2014 to November 2021, leading CRM rollouts, training teams, and acting as a key escalation point for project delivery issues. Additional experience includes project management roles at ServiceMaster, Velocitor Solutions, True Bridge Resources, and BearingPoint, as well as a marketing support position at DePuy Orthopaedics, Inc. Michelle holds a Bachelor of Science degree in English from Appalachian State University, completed between 1988 and 1992.