Reese Parsons-Field

Reese Parsons-Field has extensive work experience in various roles and industries. They began their career in 2004 as a Construction Journeyman/Office Assistant at Avrey and Reese Builders. They also worked as a Cashier/Food Preparer at Luvall Eatery in 2008. From 2009 to 2010, Reese served as an Administrator/Tutor/Attendance Coordinator at Beyond the Bell.

In 2011, Reese joined The Organizing and Leadership Academy as a TOLA Fellow, where they gained skills in organizing and community outreach. They also worked as a Marketing Coordinator at Pinchit.com during the same year, where they contributed to the company's growth and success.

From 2012 to 2016, Reese held various roles at Wix.com, including Customer Service Rep, Assistant Team Lead, Team Lead, Excellence (Training, Quality Assurance, Policies & Procedures) Team Lead, Interim Call Center Operations Director, and Premium Team Lead.

In 2016, Reese joined Intercom as a Customer Support Lead. They played a key role in scaling the Customer Support Team and implementing process improvements.

From 2017 to 2019, Reese worked at Apollo.io as a Director of Support. They built a cross-functional customer team, revamped the knowledgebase, and implemented their own Zendesk instance.

In 2019, Reese joined Flockjay as the Head of Success, and in 2020, they joined Fieldwire as the Director of Support. They were promoted to the Director of Client Services in 2021 and then to the Director of Global Customer Operations & Support in 2022.

Reese Parsons-Field attended the University of California, Los Angeles from 2005 to 2010, where they obtained a Bachelor of Arts degree in English. Prior to that, they attended Analy High School, but no specific years or degrees were provided for this education.