Based in London, Fifosys is a vendor-independent, technology infrastructure development and outsourced managed services provider. 

Fifosys specialises in providing the level and detail of support that large scale enterprises expect but delivered for the SME and mid-market business. Using an ITIL and Prince 2-based best practice approach to IT support, Fifosys has built a reputation as a trusted partner with its customers, providing both first-class IT support services and the highest levels of advice, guidance and reporting.

Established in 2001, Fifosys is a professional technology infrastructure specialist, delivering a broad portfolio of high quality technical and strategic managed services. Fifosys provides its own skilled staff to selectively outsource the IT services which most SMEs struggle to provide themselves. Fifosys acts as a single point of contact and accountability for all IT matters – from service desk support to problem resolution, procurement management to IT director-level reporting and advice as well as the management of all third party suppliers.   

Working closely with its customers to understand unique business requirements, Fifosys’ approach offers; reduced complexity & risk, excellent account management and assistance, with state-of-the-art technology coupled with clear service level agreements, selective outsourcing and 24/7 IT support. Services include the end-to-end designing, developing, implementing and supporting of the technology infrastructure to ensure a trouble free and secure IT environment; improving services, reducing costs and increasing productivity. 

Fifosys is a Microsoft Gold Certified Partner, Microsoft Small Business Specialist, Google Enterprise Partner, Dell Partner, part of the Citrix Partner Network, Zen Internet Platinum Partner, Juniper Service Specialist and a McAfee Security Alliance Certified Partner.

Enterprise Software

Infrastructure

IT Services

Technology

Fifosys

Mitesh Patel

Jordan L. Stewart

Barry Conroy Cmgr Fcmi Mbcs

Jennifer Harrison

Andrew White

Sunita Varsani

Phill Moore

The Service Delivery Team at Fifosys ensures seamless IT operations by managing and executing the delivery of technical support and IT services to clients. Led by the Head Of Service Delivery and supported by the Service Desk Team Leader and Senior Service Desk Analyst, this team is responsible for overseeing service desk activities, optimizing service performance, and maintaining high customer satisfaction through effective problem resolution, proactive communication, and adherence to service level agreements (SLAs). Their expertise enables Fifosys to provide reliable, top-tier IT support tailored to the needs of SMEs and mid-market businesses.

Service Delivery Team

Service Delivery Team

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Team members