M. Andrés B.

M. Andrés B. is an experienced Technical Writer currently at Figma since December 2019, with a strong background in content creation and customer support. Prior to Figma, M. Andrés served at Square in multiple roles from May 2014 to December 2019, including Content Specialist for Customer Success, where responsibilities included creating educational content and hosting webinars, and Customer Support Associate for SaaS Products, addressing escalated inquiries and promoting industry best practices for both English and Spanish-speaking customers. Additionally, M. Andrés co-founded En Bloc Hotels, managing digital communication, and has held various positions in customer service, event coordination, and media, with a degree in Communication Studies from the University of San Diego.