Daniel A.

Daniel A. has a diverse work experience spanning over 20 years. Daniel started their career in 1999 as a Network Administrator at Diario de Centroamerica, where they were responsible for network administration, proxy server management, and IT helpdesk support for Mac OS and Windows. Daniel also worked as a software developer, creating a subscription management system for the company.

In 2001, Daniel A. became a Software Developer and Network Admin at Millenium Solutions, specializing in developing applications using Visual Studio and SQL Server for the printing industry, point-of-sale systems, and CRM solutions.

From 2007 to 2012, they worked as a Technical Support Engineer at SmartTrust, providing on-site support for the Device Manager platform, SMS systems, Unix, and Oracle systems. Daniel also developed tools and scripts for Windows and bash.

In 2012, Daniel A. joined Giesecke+Devrient as a Technical Support Lead. Daniel was responsible for supporting regional customers, providing 2nd-line support, and delivering OTA platforms, SIM cards, device managers, and roaming solutions. Daniel also worked on business intelligence, development of personalized software tools, and Oracle DB reports.

Most recently, Daniel A. has been working at FileCloud since 2016. Daniel started as a Customer Support Team Lead, coordinating and providing technical support for FileCloud's online and on-premise solutions. In 2018, they were promoted to Technical Support Manager, leading a global support team and providing 2nd-level support for FileCloud solutions on Windows and Linux servers.

Overall, Daniel A.'s experience showcases their expertise in technical support, customer service, software development, and network administration.

Daniel A. attended Universidad Francisco Marroquín from 1997 to 2006, where they pursued a degree in Ingeniería. Their field of study focused on Ingeniería eléctrica, electrónica y de comunicaciones.