Gaetan Tobie-Echeverria

Gaetan Tobie-Echeverria is a seasoned professional in customer support and application management with extensive experience in leading global teams. Currently serving as the Director of Customer Support at Altus Group since January 2022, Gaetan also heads Support and Training for EMEA and APAC. Prior roles include Support Manager at Finance Active, where Gaetan managed the Global Customer Support Team and implemented CRM improvements to enhance customer experience. At Societe Generale Corporate and Investment Banking, Gaetan held multiple leadership positions, driving support and application management for various financial products across global locations. Gaetan is recognized for structuring and internationalizing support teams, developing self-service customer portals, and improving service levels within client support environments. Educational background includes studies at IGR-IAE Rennes and Nantes Université.