Jessica Sprague

Jessica Sprague has extensive experience in web applications system support, currently serving as the Web Applications System Support Manager at FICS - Financial Industry Computer Systems, Inc. since May 2008. In this role, Jessica manages daily operations and provides mentorship to the team, focusing on customer support, issue resolution, and training initiatives. Previously, Jessica worked as a Senior Web Applications System Support, where responsibilities included customer training, troubleshooting, and serving as the primary contact for application setup. Prior experience includes working as a TSR at Bank of America, where responsibilities involved assisting customers with applications and training new agents. Jessica holds an education from Collin College.