Bilal Naeem

Bilal Naeem possesses extensive experience in internal communications, engagement, and program management, currently serving as an Internal Communications and Engagement Business Partner at the Financial Ombudsman Service since May 2018. Previous roles at the same organization include Programme Manager and Team Manager, where Bilal led training initiatives and managed adjudicators to ensure fair dispute resolutions. Prior to this, Bilal held positions as Branch Manager at Hetheringtons Estate Agency and Douglas Allen, achieving significant financial gains and exceeding sales targets. Additional experience includes a Senior Property Consultant role at Cirrus Developments LLC and a Customer Service Associate position at Harrods, focusing on client relations and complaint resolution. Bilal's educational background includes attendance at Ilford County High Grammar School.