Rajni Rawat has extensive experience in the financial and hospitality sectors, currently serving as a Business Partner for Performance & Planning at the Financial Ombudsman Service since October 2012, where Rajni provides expert guidance on procedure and policy and manages high-profile complaint investigations. Prior experience includes a role as Team Manager for Arrears Management at GE Capital, overseeing collections teams and leading organizational redesigns, and as Operations Manager at Motorola, focusing on performance management and service quality in a call center. Earlier in the career, Rajni was an Assistant Housekeeping Manager at The Oberoi Group, contributing to the success of India's first boutique hotel. Educational qualifications include a Master's degree in English Literature and a Bachelor's degree in Science from Pune University, complemented by a PG Diploma in Hospitality Management from the Oberoi School of Hotel Management.
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