Fernando Cano

Fernando Cano is a customer experience and public relations leader with over 15 years of experience in driving growth and retention primarily within the fintech and SaaS sectors. Currently the Head of Customer Experience at Finanz Butik, they spearhead strategies that enhance client relationships and service processes, achieving significant improvements in customer satisfaction and retention. Previously, as PR Media Ops Manager at CzechTourism, Fernando implemented international communication strategies that increased brand engagement and visibility. Additionally, they have held leadership roles focusing on customer-centric strategies in various organizations, consistently improving customer experiences and optimizing cross-selling opportunities. Fernando holds multiple degrees, including a Master's in Logistics and Project Management and a Bachelor's in International Relations.