Evelyn Andrade

Evelyn Andrade has held a variety of roles in the customer success and marketing fields since 2012. From 2015-2022, they worked at FinanZero as an Analista de Customer Success, where their roles included relationship building with partner finance companies, investigative analysis of potential risks, leading proposals and cross-selling, converting leads, and strategic analysis of customer journey with integration of other teams. From 2020-2022, they worked at WallJobs as a Customer Success, where their roles included onboarding new customers, proactive customer follow-up, engagement with solutions, feedback to product teams, management of internships, monitoring of NPS and KPIs, customer support, development of improved automated responses, training materials, and more. From 2014-2015, they worked at Atento Brasil as an Analista de Backoffice, where their roles included engaging customers with solutions, feedback to product teams, customer health analysis, crisis management, agreement management, and contract analysis. From 2012-2014, they worked at Editora Rudder as an Analista de Marketing, where their roles included aiding in partnership coordination, control of promotional materials, social media and website maintenance, prospecting partnerships, event accompaniment, mailing creation, promotional material verification, agreement term enforcement, communication material creation, website analysis, prospecting new communication means, and social media promotion. From 2012-2012, they worked at Informa Group Latin America as an estagiaria, where their roles included database feeding, customer and partner prospecting for events, dealing with different professionals and industries in short intervals, and more. Lastly, from 2012-2012, they worked at Agcom as an estagiaria, where their roles included event creation, sponsorship table creation, sponsor and participant prospecting, communication projects for real clients, and more.

Evelyn Andrade's education history includes a Bachelor in Communication Social from Universidade Anhembi Morumbi (2009-2013), Diversidade Cultural from Caixa Cultural (2014), Marketing em Eventos from SENAC (2014), and Ensino Técnico from Etec Ferraz de Vasconcelos (2006-2008). Evelyn also has experience in Edição de Projetos Visuais Gráficos and Edição de Vídeo from Obra Social Dom Bosco (2019). Evelyn also attended Escola Estadual Olzanetti Gomes and Amity University, but no further information is provided. Additionally, Evelyn has obtained certifications in Prosissional Adaptável, Finanças Pessoais e Liderança from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul (2022), FBB100 CORRESPONDENTE COMPLETO+LGPD from FEBRABAN (2022), Trilha- Correspondente-Completo from FEBRABAN (2022), and Brigadista (no institution provided).