Lee Roquet

Lee Roquet has a diverse and extensive background in leadership roles focused on customer experience and business operations. Currently serving as the Chief Executive Officer (CEO) at Finch, Lee leads a global team dedicated to revolutionizing ecommerce and empowering businesses for growth and profitability. Prior to this, Lee held the position of VP of Customer Experience at Finch, contributing to the company's transition to a SaaS software company and spearheading customer-centric objectives.

In addition, Lee serves as an Advisory Board Member at Red Pepper Software, utilizing expertise in CX and XM consulting to collaborate on projects aiming to enhance customer experience and drive business growth. Earlier in their career, Lee held the role of Chief Customer Officer & Business Operations at Yellowfin, playing a vital role in the company's successful sale and driving global business expansion.

Furthermore, Lee served as VP of Marketing & Business Operations at DECKED, where they established effective business systems, implemented marketing strategies, and achieved notable milestones. Lee's experience also includes the position of VP of Client Experience at Bitcentral, where they executed a turnaround strategy to enhance customer support and internal operations.

At Marketron, Lee held the position of VP of Client Services, overseeing a team and driving significant growth in the broadcast industry. They also navigated through a merger and acquisition, contributing to the company's valuation of $175 million. Additionally, Lee previously served as a Manager of Client Services at Marketron.

Overall, Lee Roquet has a track record of driving customer-centric strategies, leading successful transformations, and achieving notable results in various industries.

Lee Roquet attended the University of California, Davis from 1989 to 1992, where they pursued a degree in Sociology of Law. Additionally, Lee has obtained several certifications throughout their career, including Certified E-Commerce Consultant from Amaze Growth in March 2023, XM Professional Certification (XMP) from Qualtrics XM Institute in May 2022, Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in February 2021, SHRM - Certified Professional (SHRM-CP) from SHRM in January 2020, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in December 2019, NICA Level 3 Mountain Bike Coach from the National Interscholastic Cycling Association (NICA) in June 2017, Community Management from Get Satisfaction in August 2012, HDI Support Center Director (HDI) from HDI Certified in June 2010, and Certified Help Desk Manager (CHDM) from the Help Desk Institute in October 2002.