Joanna Floyd

Joanna Floyd, MBA, has a diverse work experience in the field of absence management and product management. Currently, they are working as a Product Manager at FINEOS, where they support the Integrated Disability and Absence Management (IDAM) business opportunities, consults with clients on absence, accommodations, claims, and product solutions, and provides operational and technical expertise. Prior to this, Joanna worked as a Product Owner at FINEOS and as a Director of Absence Implementations at Sedgwick and York Risk Services Group. Joanna also has experience as a Senior Implementation Project Manager at York Risk Services Group and as an Implementation Consultant at Reed Group. Earlier in their career, Joanna worked at Aon Hewitt, where they held roles such as Sr Operations Manager and Team Leader/Ops Manager. In these positions, they managed teams, developed training materials, implemented project plans, resolved claim issues, and participated in sales presentations and strategy development planning sessions. Joanna's work experience showcases their expertise in absence management, product development, client consultation, and team management.

Joanna Floyd, MBA has a strong educational background and various certifications. Joanna earned a Bachelor of Science (B.S.) degree in Cell/Cellular and Molecular Biology from Central Connecticut State University, where they attended from 1999 to 2003. Later, they pursued a Master's degree in Management/Public Administration from the University of Phoenix, which they completed from 2005 to 2007.

In addition to their degrees, Joanna has obtained several certifications throughout their career. In January 2011, they obtained the ADMS certification, although no specific institution is mentioned for this certification. Joanna further expanded their knowledge and expertise by acquiring certifications from LOMA (Life Office Management Association). In August 2018, they obtained the LOMA 281 certification, "Meeting Customer Needs with Insurance and Annuities." Later, in September 2022, they obtained the LOMA 291 certification, "Improving the Bottom Line: Insurance Company Operations." Most recently, in April 2023, they obtained the LOMA 302 certification, "The Policy Lifecycle: Insurance Administration."