Sergey Krechetov

Sergey Krechetov has a diverse work experience in the IT industry. In 2010, they started their career at Parallels as a Support Engineer. Sergey then joined Mars in 2015 as an IT Operations Specialist, where they provided tier 2 support and played the role of a Regional Technical Lead in Telecoms. Sergey was later promoted to Service Manager in the Master Data area, where they managed an offshore team and expanded the team's scope. In 2019, they became a Customer Experience Manager, responsible for building a CX team, driving a customer-centric culture, and creating a CX strategy for the IT Operations team. Sergey's achievements include organizing a Customer Experience Community of Practices and proposing the usage of XLA in addition to SLAs. In 2022, they joined Finular as the Head of Support.

Sergey Krechetov received their education from Kemerovo State University, where they pursued a degree in European History from 2002 to 2007. Apart from their formal education, Sergey also obtained various certifications from reputable institutions. In 2021, they acquired certifications in "Humble Leadership: The Power of Relationships, Openness, and Trust," "Learning from Failure," "Telling Stories with Data," and "The Six Morning Habits of High Performers" from LinkedIn. In 2020, they obtained the "Scrum Foundation Professional Certificate" from CertiProf and the "Virtual Agile Teams" certification from the International Institute for Learning. Sergey's additional certifications also include "ITIL Foundation" and "ITIL Intermediate: Operational Support and Analysis" from AXELOS Global Best Practice, although the specific completion dates for these certifications were not provided.