Alvin Chia is a customer experience professional with extensive experience in operations and marketing. Currently serving as Customer Experience Lead at Finning since January 2018, Alvin previously held the position of Customer Experience & Marketing Specialist. Prior experience includes managing operations at Sunridge Badminton Centre from September 2015 to December 2017, where Alvin led a five-member team and achieved a 15% increase in sales revenue through strategic outreach efforts. An internship at Skynet Worldwide (M) Sdn Bhd focused on optimizing logistics and enhancing marketing campaigns, resulting in notable increases in ad impressions and store efficacy. Alvin Chia holds a Certified Digital Marketing Professional credential and multiple degrees in International Business and Marketing from recognized educational institutions.