Ramiro Cruz

Ramiro Cruz has a diverse work experience in various industries. Ramiro started their career as a Vendedor at Pirma México in 2020, where they demonstrated effective communication skills and the ability to negotiate and close sales. Later in the same year, they became a Subgerente de tienda at Cash Apoyo Efectivo, where they supervised daily operations and evaluated pledged objects to determine their value.

In 2020, Ramiro joined Kampala Capital as a Coordinador de operaciones, leading a team and developing effective policies and procedures for debt collection. Ramiro monitored team performance and ensured compliance with key performance indicators.

In 2022, Ramiro moved to INVEX as a Supervisor de calidad, where they supervised and guided a team of customer service agents to provide quality and consistent service. Ramiro conducted evaluations and monitored calls to measure agent performance and provided constructive feedback. Ramiro also offered regular training on procedures and quality standards.

Currently, Ramiro is working at finvero.com as a Collections Manager, responsible for implementing collection processes and strategies to achieve company goals. The specific details of their role description were not provided.

Ramiro Cruz completed their education at Univer Milenium from 2018 to 2021, where they obtained a degree in Grado en Administración y Dirección de Empresas, specializing in Administración y gestión de empresas, general. Additionally, they have obtained several certifications from LinkedIn, including Coaching para líderes y gerentes, Excel (Office 365/Microsoft 365), Excel para análisis financiero y finanzas corporativas (Office 365/Microsoft 365), and SCRUM in January 2023.