Jigsky Simbulan

Jigsky Simbulan has a diverse work experience in customer support and technical roles. They started their career at Sutherland Global Services in 2007 as a Technical Service Representative. In this role, they served as the first point of contact for customers seeking technical assistance over the phone or email with their network and computer issues.

Simbulan then joined LaxMun Business Solutions in 2013, where they initially worked as a Subject Matter Expert/Team Lead. They proactively identified clients experiencing repeated issues and escalated them as needed. Later, Simbulan transitioned to the role of Project Manager and mentored, coached, motivated, and prepared team leads and appointing agents to provide excellent service to clients.

In 2018, Simbulan joined Chevron Holdings Inc as a Retail Technology Support Specialist. They performed and oversaw operations as OIC during shifts, providing supervisory support and handling high-priority requests. In addition, they acted as a mentor and supported incoming processors in handling escalations and high-priority cases related to product volume control, petrol supply & trading allocations, and notices. Simbulan utilized Salesforce CRM, DTN Tabs, OneDrive, and Microsoft Windows Applications in this role.

Most recently, Simbulan joined Fireflies.ai in 2021 as a Customer Success Specialist. They analyze and report product malfunctions and offer technical assistance on the configuration, setup, maintenance, and troubleshooting of clients' accounts and AI software/bot. Additionally, they work closely with engineers and developers to find, analyze, and resolve client issues.

Jigsky Simbulan obtained a Bachelor's degree in Information Technology from AMA Computer College, where they studied from 2001 to 2005.