Oseinene Okoduwa

Oseinene Okoduwa has a wealth of work experience, starting with First City Monument Bank Limited in 2014 as a Customer Service Advisor. During this role, Oseinene raised the branch's Net Promoter System (NPS) ratings to 90% by significantly reducing service failures, promoted bank products and services to prospective customers, and reduced the complaint resolution timeline significantly by coordinating between internal units and team members. In 2019, Oseinene joined Sterling Bank Plc as a Team Lead Email Management, where they recognized issues with customer complaints and utilized customer service tools to log and resolve them, resolved complaints weekly for different categories of customers, and completed inbound and outbound calls and emails daily. Currently, Oseinene is employed at Fireflies.ai as a Customer Technical Support, where they keep consumers informed of progress throughout the issue lifecycle, assist team members and provide help and solutions for client inquiries, and render superior customer service and assistance to 40+ customers in the 1st month.

Oseinene Okoduwa obtained a Bachelor's degree in Economics from Osun State University between 2008 and 2012. In 2021, they began pursuing a Master's in Business Administration and Management, General at Nexford University, which they are expected to complete in 2022. Additionally, they hold an Associate, Customer Service (ACS) certification from Microsoft.