Sabrina Demicheli Senior

Senior Customer Success Manager at Firefly Learning

Sabrina Demicheli Senior has had a varied and successful career. In 2009, they started as Centre Sales Manager at LAL Torbay. In 2014, they moved to J.P. Morgan as a Research Analyst. In 2017, they became School Director at Europa School of English Ltd, where they were responsible for overall operations, customer relationship management, cash management, and product development. In 2018, they took on the role of Sales Executive (Europe) at Bell Educational Services Ltd. In 2020, they volunteered as a Teacher of English as a Second Language and Life Coach at Sabrina, Tuition and Coaching. Currently, they are a Customer Success Manager at Firefly Learning, where they build client engagement from onboarding through to renewal, establishes and nurtures strong relationships with school stakeholders, and works with other departments to ensure clients receive the best service.

Sabrina Demicheli Senior's education history includes attending the University of Parma, Italy from 2000 to 2002, followed by Università degli Studi 'Gabriele d'Annunzio' di Chieti from 2004 to 2005, where they obtained a Master's degree in Italian translation. In 2020 and 2021, Sabrina attended the Association of Learning and obtained a Counselling and Cognitive Behavioural Therapy Diploma (Level 4) in Counseling Psychology. Additionally, Sabrina has obtained several certifications, including a Professional Life Coach Certification from Udemy in July 2020, a Certificate of Achievement: Communication and Interpersonal skills at work from FutureLearn in June 2020, Communicating In the Language of Leadership and Critical Thinking from LinkedIn in June 2020, and a CELTA (Certificate in English Language Teaching to Adults) from Cambridge Assessment English in May 2020.

Links

Previous companies

Bell Educational Services logo