Jesse Williams is an Enterprise Customer Success Leader with a strong focus on driving SaaS adoption, revenue growth, and retention. Currently serving as the Customer Success Director at First Advantage, Jesse manages a $5 million book of business and has achieved a 95% retention rate and 15% revenue growth. With prior experience as a Senior Account Executive at ChoicePoint and various roles in customer success and sales, Jesse has consistently demonstrated expertise in strategic account management, mentorship, and cross-functional collaboration.
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