Kassie Eames

Kassie Eames is an experienced customer care leader with a strong background in managing and developing teams across various organizations. Currently serving as the Director of Customer Care at First Advantage since August 2022, Kassie oversees a globally distributed team of over 100 members in North America, Bangalore, and Manila. Previously, Kassie held the position of Manager of Customer Success at Square, leading the E-commerce messaging team and enhancing organizational processes. Kassie's prior roles include Operations Manager at National Life Group, where leadership was focused on motivating and developing team members, and Gold Customer Service Supervisor at Liberty Mutual Insurance, with responsibilities encompassing HR aspects and performance coaching. Additionally, Kassie managed a team at Expedia, Inc. in Lodging Support Services, and supervised the Corporate Customer Care team at JCPenney, addressing escalated concerns and liaising with various departments.