Michael Hufford

Michael Hufford is a seasoned professional with extensive experience in customer care and operations management. Currently serving as Senior Director of Customer Care at First Advantage, Michael previously held the position of Senior Director of Operations at Intrado. A diverse background includes roles at Toast, Frontpoint, Comcast, Charter Communications, and Access America, where responsibilities ranged from driving operational performance and managing quality programs to overseeing customer care outsourcing and mentoring new hires. Michael holds a Bachelor of Science in Business Management from Indiana University Southeast and has furthered leadership skills through programs at the Louisville Leadership Center and Virginia Commonwealth University.