First Bank of Nigeria
Gabriel Ehiwuogu, CSDP, ITIL, currently serves as Manager of Customer Journey & Experience Management and Lead of Knowledge Management and Learning Technology at First Bank of Nigeria Ltd., roles held since April 2020. Prior to this, Gabriel was Knowledge Management & CRM Lead at KPMG from March 2018 to March 2020 and Customer Insights & CRM Specialist at Konga Online Shopping Ltd. from December 2013 to December 2017, focusing on customer segmentation and journey analysis. Additional experience includes positions as a Snr. Analyst in After Sales Support and Customer Experience Analyst at Konga, as well as IT Technical Support at Goge Africa and System Administrator at Nirvana Hotel & Suites. Gabriel holds a Bachelor’s Degree in Library and Information Science from Delta State University (NG).
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First Bank of Nigeria
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First Bank of Nigeria Ltd – Keeping You First First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier commercial bank and most valuable banking brand. With over 10 million active customer accounts and more than 750 business locations, we provide a comprehensive range of retail and corporate financial services to customers and investors wishing to explore the vast business opportunities available in Nigeria and our business locations across Africa, Europe, Middle East and Asia. To live our promise of ‘YOU First’, we design products and services to support your personal, family and business needs. Our array of products – cards, channels, transfer services, loans & advances, deposit products, guarantees, distributorship financing, cash management and foreign trade service – create convenience for your transactions, empower your businesses and offer flexibility of choice.