Gabriel Ehiwuogu

Manager, Customer Journey & Experience Management at First Bank of Nigeria

Gabriel Ehiwuogu, CSDP, ITIL, currently serves as Manager of Customer Journey & Experience Management and Lead of Knowledge Management and Learning Technology at First Bank of Nigeria Ltd., roles held since April 2020. Prior to this, Gabriel was Knowledge Management & CRM Lead at KPMG from March 2018 to March 2020 and Customer Insights & CRM Specialist at Konga Online Shopping Ltd. from December 2013 to December 2017, focusing on customer segmentation and journey analysis. Additional experience includes positions as a Snr. Analyst in After Sales Support and Customer Experience Analyst at Konga, as well as IT Technical Support at Goge Africa and System Administrator at Nirvana Hotel & Suites. Gabriel holds a Bachelor’s Degree in Library and Information Science from Delta State University (NG).

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