211 Broward
Billie Morgan is an experienced professional in community engagement and impact, currently serving as the Senior Director of Community Engagement & Impact at 211 Broward since 2006. Morgan has also held the position of Director of Training and Staff Development at 2-1-1 Broward since July 2017. Previously, Morgan owned Awareness Solutions, offering training and consulting services focused on communication and support for individuals with disabilities until March 2024. Furthermore, Morgan managed the Behavioral Health and Special Needs Program at 211 Broward, providing essential social services and support through the 2-1-1 Helpline, and served as a Social Services Coordinator at United Cerebral Palsy from February 2003 to June 2006. Education includes a Master's degree in Mental Health Counseling from Nova Southeastern University.
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211 Broward
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The Mission 211 Broward is the live, 24-hour comprehensive crisis helpline, providing all people with crisis, health and human services support and connecting them to resources in our community. 211 Broward: Help Starts Here Knowing where to go is the first step to getting the help you need. EVERY HOUR OF EVERY DAY, SOMEONE IN BROWARD IS SEARCHING FOR HELP OR SERVICES – housing, food, financial assistance, relief from abuse, family issues, depression, childcare, suicide prevention, etc., but navigating the maze of city, state and non-profit agencies can be overwhelming and confusing. Since 1995, 211 Broward, has been the community’s central point of entry into the health and human services system. Dialing 2-1-1 is an easy way for people who need help to get connected with the community service providers that can help them. The 2-1-1 Broward helpline is available to every individual and family in Broward County. Benefits of 211: - Dial an easy three digit number 2-1-1 - Accessible 24/7 - Text your zip code 898211 - Visit website to chat for support - Free, confidential, anonymous - Available in any language - Crisis Intervention - Suicide Intervention - Get connected to community resources - Every call answered by a trained, degreed helpline counselor - Advocacy - Small business owners and Human Resource professionals use helpline as a tool for employees in need Services offered by 211 Broward: - Empathetic listening - Emotional support - Crisis Intervention - Suicide Hotline - Needs assessment - Information - Get connected to health & human services - Every call is answered by a trained, degreed helpline counselor - Advocacy - Online Resource Database - Senior Touchline program