First Central
Nicola Thomas is a seasoned professional in customer experience management with extensive experience spanning nearly two decades. Currently serving as the Senior Customer Experience Manager at First Central since January 2024, Nicola previously held the role of Customer Experience Insight Lead at Yell from August 2021 to January 2024. Prior to that, a significant tenure at British Gas from October 2004 to August 2021 included various positions such as Transformation Customer Strategy Manager, Contact Strategy Analyst, PMO Lead, and Team Manager, focusing on areas like voice deflection and digital solutions, financial crime, and debt reduction programs. Nicola began the career at British Gas as a Customer Service Specialist and PA to the Director of Scottish Gas, showcasing a strong foundation in customer service and energy expertise.
This person is not in any teams
This person is not in any offices
First Central
1 followers
First Central Insurance & Technology Group is committed to restoring and maintaining trust in the industry through technology and data to reduce risk, tackle fraud and deliver products for the future. Our in-house capabilities, people and commitment to innovation makes us stand out from others in the industry. Having established as a group in 2008, we have over 1,000 dedicated colleagues across our subsidiary businesses, with locations in Guernsey, Gibraltar, Sussex and Manchester. We deliver market-leading motor insurance, underwriting, distribution, finance, technology and legal services. Our car insurance broker, 1st CENTRAL, is firmly established as a top supplier on UK price comparison websites and became the number 1 best-selling brand on these sites (December 2021). Meanwhile, our underwriting brand, Skyfire Insurance, uses state-of-the-art data sources and capabilities to assess risk at a granular level in order to provide competitive private motor insurance premiums.