Raven Preston

Raven Preston, M.S., is a skilled Customer Insights Analyst and User Experience Research Specialist at First Command Financial Services, Inc., where notable contributions include the successful integration of Qualtrics with Salesforce, enabling enhanced data management and productivity. Raven has a strong background in survey design and deployment, yielding vital insights into consumer behaviors and guiding strategic initiatives for improved customer experience and UX maturity. Previous experience includes roles at Illinois State University as a Writing Program Instructor/Researcher and Diversity and Equity Committee GA, as well as serving as Director of Technical Communication at Planet Venus Institute. Educational qualifications include a Master of Science in Technical Writing and Rhetoric and a Bachelor of Arts in English Language and Literature from Illinois State University, complemented by an Associate's degree from McHenry County College.