James Ference

James Ference is a seasoned professional with extensive experience in financial solutions and operations management. Currently serving as Financial Solutions Manager and Director of the Engagement Center at First Commonwealth Bank since 2016, James oversees a team of Client Service Supervisors and Client Service Specialists, reporting directly to the Vice President of Financial Solutions. Prior to this role, James held various leadership positions at Education Management Corporation, including Director of Student Financing and Operations, where responsibilities encompassed managing recruitment and financial aid teams to support student success. James also served as Associate Director and Student Finance Counselor at EDMC, and held positions at EchoStar Corporation and Hadad Motor Sales Inc., demonstrating a strong background in call center operations and financial management. James earned multiple degrees from Penn State University, including a Bachelor of History, a Bachelor of Philosophy, and an Associate of Political Theory.