Rick Mawson

Rick Mawson is an experienced professional with a strong background in customer service and financial support. Currently serving as a Financial Support & Collections Specialist at first direct since August 2021, Rick previously held various roles at Waitrose & Partners, including Team Leader and Personnel Partner. In these positions, Rick excelled in managing customer queries and staff operations. Additionally, Rick worked at M&S Bank from July 2017 to July 2021, where responsibilities included managing live chat and contact center services and supporting customers in vulnerable situations, further demonstrating expertise in high-quality customer interactions. Education background includes studies at the University of Central Lancashire and Oldham College, alongside early education at Beech House School.