Sarah Hague (she/her)

Sarah Hague is an accomplished customer relations team manager at first direct since September 2021, bringing extensive experience from HSBC, where a career spanned from June 2005 to September 2021 in various roles, including mortgage and protection manager and retail branch manager. With a people and customer-centric approach, Sarah has successfully led a team of 13, focusing on coaching and development to enhance performance and customer experiences. At HSBC, contributions included guiding customers through the complexities of home purchasing and ensuring their financial preparedness for any eventualities, while progressing through roles such as personal banker and mortgage manager. Sarah is a graduate of the University of Cumbria.