Jessica Thompson

Jessica Thompson is an experienced implementation manager currently leading core team activities at First Due since April 2025, focusing on assisting customers in the Fire, EMS, and Emergency Management sectors with the integration of an end-to-end SaaS platform. Prior experience includes roles as Team Lead and Implementation Consultant at WorkWave, where Jessica specialized in evaluating client needs and managing software implementations, as well as positions at ForeSee, where responsibilities encompassed client onboarding and understanding customer data applications. Earlier, Jessica served as Associate Account Manager at Thomson Reuters, achieving significant sales goals and recognition, and held roles in donor management and annual giving at Concordia University and Eastern Michigan University, respectively. Jessica possesses a Master’s in Organizational Leadership and Administration from Concordia University Ann Arbor and a Bachelor of Business Administration from Eastern Michigan University.