Chartalay Learson

Char Learson CSSMBB, CEMD is a seasoned professional with extensive experience in healthcare operations and patient experience transformation. Currently serving as Market President and Chief Experience Officer at First Fertility and a Consultant/Trainer at Baird Group, Char's expertise encompasses coaching leaders and clinical teams to enhance patient experience and employee engagement. Previous roles include Chief Experience Officer at Care-to-Care Consulting, Vice President of Operations at Integrated Loyalty Systems, and Clinic Operations Manager at Dignity Health, where Char led cultural transformation initiatives. Early career experience includes roles as Activity Director at The Californian Assisted Living and Dementia Care and Resident Counselor at Palmer House, focusing on supportive services in mental health and substance abuse.