Frank Gioia

Frank Gioia has over 30 years of work experience in various leadership roles in customer service, contact center operations, sales management, and business development. Frank has worked with companies such as First Financial Bank Texas, Entrust Energy, ZipRealty, CCS Medical, Level 3 Communications, and Sprint. Throughout their career, Gioia has demonstrated their ability to improve customer satisfaction and drive revenue growth. Frank has successfully implemented strategies that have resulted in improved service levels, reduced abandon rates, and decreased customer wait times. Gioia has also led teams and managed operations in multiple markets, ensuring the achievement of revenue, profitability, and customer satisfaction goals.

Frank Gioia does not have any specific education history provided, but they are associated with Colorado State University. Additionally, they hold certifications as a Certified Contact Center Manager (CCCM) and a Master Certified Negotiation Expert (MCNE), without any further details regarding the institution or the year obtained.