Douglas McAfee

Douglas McAfee, MBA PMP, serves as the Director of Customer Relationship Management at First Financial Bank since February 2012, overseeing the Salesforce platform's delivery and management. Responsibilities include team leadership, change control, process improvement, and establishing KPIs for effective execution. Notably, McAfee is a member of the Executive Leadership Team, driving enhancements in Commercial Origination processes and managing multiple successful integration projects. Previous roles include Solution Architect II - Digital, Solutions Architect, and Applications Engineer at First Financial Bank, as well as positions at Dell, Toyota Boshoku America, Resolvit Resources, and HP. McAfee holds an MBA from The University of Texas Permian Basin and a Bachelor’s degree from Wilmington College, along with several key accomplishments in system improvements and data integration across various organizations.