First Focus
Michaela McNicholl is an experienced IT professional with a strong background in technical support and desktop support roles. Currently serving as a Level 2 Support Technician and Desktop Support Technician at First Focus IT since January 2020, Michaela previously held positions at Jones Day as an Information Technology Support Officer, Mad Mex Fresh Mexican as an IT Support Specialist, Citi as a Technical Support Analyst, and Argento as an IT Support Specialist. Michaela holds a Bachelor of Science (BSc) in Computer Science and a Foundation degree in Computer Software Engineering, both from Ulster University, along with an educational foundation from St Patrick's College, Maghera.
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First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.