Chris Kenny

Chris Kenny serves as the Vice President of Continuous Improvement at First Tech Federal Credit Union, overseeing daily operations of the contact center and branch network while leading initiatives to incorporate member and employee feedback into operational changes. Previous experience includes roles such as Head of National Customer Experience at Stockland, where Chris developed a customer-centric strategy and achieved four consecutive innovation awards, and Head of Marketing and Customer Experience at ING Australia, responsible for repositioning the bank's brand and enhancing customer engagement. Additional positions held range from Vice President at Doral Bank USA, where strategies doubled deposit growth, to Director of Customer Management at Capital One, focusing on maximizing customer loyalty through digital engagement. Chris's educational background includes a Global MBA from Thunderbird and a BA from Dickinson College, alongside a history of significant contributions to customer experience across various leading financial institutions.